This Return & Refund Policy applies to consumers purchasing goods online from MaxBase10 OÜ. Nothing in this policy limits or excludes any mandatory consumer rights available under applicable European Union or national consumer-protection law.

1. RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase contract within 14 days without giving any reason.

For a single item, the 14-day withdrawal period begins on the day on which you, or a third party nominated by you other than the carrier, receives the goods.

For multiple goods ordered together but delivered separately, the withdrawal period begins when you, or a third party nominated by you other than the carrier, receives the final item.

For goods delivered in several lots or pieces, the withdrawal period begins when you receive the final lot or piece.

2. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract through a clear and unequivocal statement before the 14-day withdrawal period expires.

You may notify us by email or by post using the contact details below. You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory.

Company Name: MaxBase10 OÜ

Company Address: Suur-Sõjamäe tn 25a 11415 Lasnamäe linnaosa Tallinn

Email Address: [email protected]

Phone: +37253842429

Company ID: 16183014

VAT ID: EE102605646

Contact Person: Maksim Moskaljov

3. RETURNING THE GOODS

After notifying us of your decision to withdraw, you must return or hand over the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

The return deadline is met when you send the goods before the 14-day return period expires.

RETURN ADDRESS: MaxBase10 OÜ, Suur-Sõjamäe tn 25a 11415 Lasnamäe linnaosa Tallinn

Please include your name, order number and contact details inside the return parcel where available so that we can identify and process your return efficiently. Failure to include this information does not remove your statutory right of withdrawal.

4. RETURN SHIPPING COSTS

You are responsible for the direct costs of returning goods when exercising your 14-day right of withdrawal, unless we have agreed to bear those costs or applicable law requires otherwise.

We recommend using a tracked or otherwise verifiable shipping service and retaining proof that the goods were returned.

Where goods are faulty, damaged, incorrect or otherwise not in conformity with the contract, reasonable return costs will be borne by us in accordance with applicable consumer law. Please contact us before returning such goods so that appropriate return instructions can be provided.

5. CONDITION OF RETURNED GOODS

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably be permitted to inspect them in a physical store.

You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Any lawful deduction will reflect the actual reduction in value and will not be imposed automatically.

6. REFUNDS

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.

If you selected a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost is not required to be reimbursed.

The refund will be made without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw from the contract.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction unless you expressly agree to another method. You will not incur any fees as a result of the reimbursement.

The time required for the refunded amount to appear in your account after it has been issued may depend on your payment provider or financial institution.

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply where an exception provided by applicable EU or national law applies. Depending on the nature of the purchase, this may include:

Goods made to the consumer’s specifications or clearly personalised.

Goods liable to deteriorate or expire rapidly.

Sealed goods that are not suitable for return for health-protection or hygiene reasons and that were unsealed after delivery.

Goods that, after delivery and because of their nature, become inseparably mixed with other items.

Sealed audio recordings, sealed video recordings or sealed computer software that were unsealed after delivery.

Digital content not supplied on a tangible medium where performance began with the consumer’s prior express consent and acknowledgement that the right of withdrawal would consequently be lost, where legally applicable.

An exception will only be applied where all legal requirements for that exception have been satisfied.

8. DAMAGED, FAULTY OR INCORRECT GOODS

The 14-day right of withdrawal is separate from your statutory rights relating to goods that are faulty, damaged, incorrect or not as described.

If your goods arrive damaged, are faulty, are different from what you ordered or otherwise fail to conform to the contract, contact us at [email protected] and provide your order information and a description of the issue.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, an appropriate price reduction or a full or partial refund. Any remedy will be provided without limiting your mandatory statutory rights.

9. ORDER CANCELLATIONS BEFORE DISPATCH

You may contact us to request cancellation before your order is dispatched. We will make reasonable efforts to stop the shipment. If the order has already been dispatched, you may exercise your right of withdrawal after receiving the goods in accordance with this policy.

10. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract. You may also send the same information by email in a clear statement.

11. CONTACT INFORMATION

For questions about withdrawals, returns, refunds or faulty goods, contact:

MaxBase10 OÜ

Suur-Sõjamäe tn 25a 11415 Lasnamäe linnaosa Tallinn

Email: [email protected]

Phone: +37253842429

Contact Person: Maksim Moskaljov